Terms and Conditions

About the website

Off Your Shoulder provides information about psychological consultation with Srishti Sharma in Dehradun and online across India. These terms apply to use of offyourshouldertherapy.com. Using this website does not by itself establish a therapeutic or professional-client relationship.

Information is not personalised care

Content on this website and in the Journal is general information and reflection, not a diagnosis, medical advice, crisis assessment or replacement for care from a qualified professional. Every person’s needs are different. Consult an appropriate professional before relying on information for a health decision.

Enquiries and appointments

Submitting an enquiry does not confirm an appointment or guarantee a response within a particular time. Appointment availability, session format, fees, cancellation and rescheduling arrangements, and confidentiality requirements are confirmed before the consultation. Bookings are facilitated through a third-party scheduler, Cal.com, whose terms and policies also apply when you use it.

Session payment, cancellation and refunds

Payment and scheduling: The session name, duration and total fee are shown before checkout. Card, UPI and bank details are processed by Razorpay, not stored by our website. Successful payment grants access to one private single-use scheduling invitation. An appointment is only reserved after you choose a time and Cal.com confirms the booking; payment alone is not an appointment confirmation.

Change of appointment: Use the reschedule link in your Cal.com appointment confirmation email to choose another available appointment time, ideally at least 24 hours before the scheduled session. You may choose online (Google Meet) or in person (Dehradun), where available. If the link does not work or you need assistance, please use our Contact page or official WhatsApp chat. The original one-use booking invitation cannot be reused after a booking.

Client cancellations and missed appointments: Because a booked consultation holds time in the diary, fees for client-initiated cancellations and missed appointments are generally non-refundable. Requests received less than 24 hours before the appointment may not be eligible for a complimentary reschedule. We will consider exceptional circumstances reasonably and will honour any refund or other remedy required by applicable consumer law.

Service unavailable or booking problems: If we cancel your session or cannot provide the agreed service, we will offer a suitable alternative or an appropriate refund. If payment was successfully captured but an appointment cannot be scheduled, please contact us so that we can resolve the booking or review a refund. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

Refund processing: Approved refunds are normally initiated to the original payment method. The amount and timing of funds reaching your account depend on the payment provider and bank. Please retain your transaction reference when contacting the practice. Payment-related enquiries should be made through the Contact page or WhatsApp, not by replying to automatic booking emails.

Automated messages: Cal.com sends appointment confirmations, reminders, cancellation notices and self-service rescheduling links. Please use the links in your Cal.com email to manage your appointment. If you have questions or a link fails, use our Contact page or WhatsApp. The automated website booking email address is not monitored.

Communication and confidentiality

Please do not send highly sensitive personal history through the public enquiry form, ordinary email or external messaging apps. Specific confidentiality arrangements and any lawful or professional exceptions will be explained in the context of care. Contacting us by WhatsApp or email is not the same as beginning therapy.

Emergencies

Off Your Shoulder is not an emergency or crisis-response service. Do not rely on the website, messages or booking system for urgent help. In India, call 112 in an emergency or Tele-MANAS 14416 for mental health support.

Children and young people

For visitors under 18 in India, enquiries involving personal data may require additional age-appropriate safeguards and a lawful parent or guardian consent process, subject to applicable law and any relevant exemptions. The website does not verify parental consent automatically. Please ask about an appropriate way to enquire before sharing a young person’s personal or medical information. Any actual consultation, consent and confidentiality arrangements are considered separately, with the young person’s wellbeing in mind.

Privacy and personal information

Please read our Privacy Policy before using contact or booking features. Where relevant, Indian DPDP rules, the UK GDPR and EU GDPR may impose different requirements. Viewing these website terms does not replace a clinical informed-consent process.

External websites

Links to Cal.com, WhatsApp, Instagram, Google Maps and other websites are provided for convenience. Those services control their own content, availability and personal-information practices. Check their policies before using them.

Content and acceptable use

Unless indicated otherwise, the design, wording and original materials on this website belong to the practice or their respective rights holders. Please do not republish or misrepresent them without permission. Do not attempt to interfere with the website’s security, forms or normal operation.

Changes and contact

Website content, services and these terms may be updated. We try to keep information accurate, but availability and specific arrangements should be checked directly with the practice. For questions, contact offyourshoulder.ttherapy@gmail.com.